B2B Shipping & Delivery Policy
At Aytac Wholesale, we aim to process and deliver business orders as quickly and efficiently as possible. Please review our B2B delivery terms carefully before placing your online order.
Business Delivery Support
Free delivery thresholds are available for eligible B2B online orders in London and outside London.
Free delivery for eligible B2B orders
Delivery charges depend on your delivery location, order value and delivery availability. Any applicable delivery charge will be shown at checkout before you complete your order.
| Delivery Area | Free Delivery Threshold | Important Notes |
|---|---|---|
| London | Free delivery over £500 | Applies to eligible B2B online orders delivered within London. |
| Outside London | Free delivery over £1000 | Applies to eligible B2B online orders outside London, subject to delivery availability. |
| Other areas / special routes | Calculated at checkout | Delivery charges may vary depending on postcode, order size, route, distance and delivery method. |
Simple order processing for trade customers
Orders are reviewed before processing to help confirm stock availability, delivery details and order information.
Place your order
Review your products, quantities, pack sizes and delivery details before completing your online B2B purchase.
Order review
Our team reviews stock availability, order details and delivery information before processing your order.
Processing
Orders are usually processed within 1–3 business days, subject to stock availability and order volume.
Delivery
Delivery times may vary depending on route, traffic, postcode, order size and delivery availability.
Delivery Charges
Delivery charges are calculated based on your location, order value and delivery method. The final delivery charge, where applicable, will be shown at checkout.
Stock Availability
Product availability may change due to demand, supplier deliveries and warehouse stock levels. If an item is unavailable, our team may contact you before dispatch.
Chilled & Frozen Items
Chilled and frozen products must be received and stored correctly as soon as they are delivered. Please ensure someone is available to accept your order.
Final sale and non-returnable orders
All online B2B orders are final sale and non-returnable. Please ensure you review your order carefully before completing your purchase.
This includes product details, quantities, pack sizes, prices, delivery address and delivery charges.
Important: Due to the nature of wholesale food, chilled, frozen, ambient and business supply orders, we are unable to accept returns once an order has been completed, processed, dispatched or delivered, unless an issue is confirmed by our team.
If you notice a problem with your delivery, please contact our team as soon as possible.
Please check before ordering
These points help ensure your order can be processed and delivered correctly.
Before Checkout
- Check product names and pack sizes.
- Check quantities before payment.
- Check your delivery address and contact number.
Delivery Areas
- Delivery availability may vary by postcode.
- Free delivery applies only when the order meets the required threshold.
- Some areas may require a separate delivery arrangement.
Possible Delays
- High order volume may cause delays.
- Supplier or stock issues may affect dispatch.
- Traffic, route and weather conditions may affect delivery times.
B2B shipping questions
Is there free delivery for B2B orders in London?
Yes. Free delivery is available for eligible London B2B online orders over £500.
Is there free delivery outside London?
Yes. Free delivery is available for eligible B2B online orders outside London over £1000, subject to delivery availability.
How long does order processing take?
Orders are usually processed within 1–3 business days. Processing times may vary during busy periods or where stock checks are required.
Can I return an online B2B order?
All online B2B orders are final sale and non-returnable. Please review your order carefully before completing your purchase.
What happens if an item is out of stock?
If an item is unavailable, our team may contact you before dispatch to discuss alternatives, amendments or the next available option.
Are delivery charges shown before payment?
Any applicable delivery charge will be calculated and displayed at checkout before your order is completed.
Need help with a B2B order?
If you have questions about delivery areas, order processing, stock availability or B2B delivery charges, please contact the Aytac Wholesale team before placing your order.
